LET US HELP YOU
Just like every investment property, every owner/investor is a little different and may have different expectations when it comes to a property management company.
It is our hope that our website gives you a good look into how we serve our owners and answers any initial questions that you may have. We proudly offer our property management services to the entirety of Hampton Roads.
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Our team is fully equipped to provide you with the best of services to get, and keep, your property rented. If you would like to learn more, or speak with a member of our property management team simply complete the form on the side of the page or give us a call at: 757-538-7500
Property Management Pricing
$150/month
$100/month
10% of rent
Individual Pricing
$79 - monthly minimum
Units that rent for $1,000 - $1,499
Rental Unit Portfolio
Units that rent for more than $2,000
Units that rent for less than $1,000
Units that rent for $1,500 - $1,999
$200/month
*Call us today for information regarding individual pricing.
Property Management Admin Fee: $950
Property Management Admin Fee with Existing Tenants: $1150
Property Management Repair Escrow: $500 (Minimum)
Marketing
Tenant Screening
Leasing
Property Inspections
Rent Collection
FREQUENTLY ASKED QUESTION
OWNERS
What are the management fees?
Our monthly management fees are based on a tier structure:
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For properties with a rent less that $1,000 the fee is 10% of the monthly rent.
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For properties that rent between $1,000 - $1,499 the fee will be $100.
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For properties that rent between $1,500 - $1,999 the fee will be $150.
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For properties that rent over $2,000 the fee will be $200.
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There is a one-time administration fee of $950 billed per property. If the property has existing tenants the admin fee will be $1150. We require a minimum repair escrow of $500 to remain on file for any approved maintenance request. This repair escrow will be replenished monthly, as needed to maintain the minimum balance of $500.
How can I get updates and reports regarding my rental properties?
We will send weekly updates via email to all owners with vacant properties. These weekly updates will include information regarding showings, feedback, applications and any other pertinent information.
We utilize a management software called Appfolio and each landlord will be supplied with an Owner Portal. This allows owners to easily access reports, ledgers, etc. for each of their rental units.
When is rent due from the tenant?
Per our standard lease agreement, rent is due on the 1st of each month with a built-in 5 day grace period. If rent is not received on or before the 5th of the month, a 10% late charge is automatically billed to the tenants account.
How do tenants pay their rent?
We utilize a management software, Appfolio, that allows tenants to pay their rent electrically via ACH withdrawal, credit or debit card. Additionally, payments can be dropped off or mailed to our office.
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Where do you advertise?
We utilize the local MLS (REIN) as well as multiple other websites such as: Zillow, Apartments.com, and others.
When can I expect to receive my distribution?
Escrow accounts are highly regulated and often audited. The law is specific about the processing of owner disbursements. All rental income and tenant payments must post to our escrow account before disbursements are processed.
Processing and posting time-frames for tenant payments vary depending on the various banks, holidays, weekends, etc. On average, payments post to our account within 3 business days.
Owner distributions are made as soon as the funds are available to us. Please allow another (approximately) 3 business days for the credit to appear in your account.
How are repair requests submitted?
Tenants are to report any work orders via their Tenant Portal in Appfolio. This system allows them to document details and upload photos for reference. Once a work order is received, our office will communicate the request to the owner via email.
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What are your office hours? How can I contact you?
Our office is open Monday through Friday, 9AM to 5PM. Our office can be reached at 757-538-7500 or contactus@rocksteadygroup.com anytime; voicemails and emails are monitored 24/7.