LIVE WITH US, RENT WITH US
Current Tenants
Smoke alarm won’t work and/or keeps beeping. Check and replace that battery. If still not working, contact us.
No power to outlets or switches. Check your breaker panel or fuse box.
No hot water. Is pilot light lit? Gas on? Check your breaker panel or fuse box.
Hot water – Too hot. Check thermostat on water heater and turn it down.
Faucet or Toilet leaks. Turn off water under the sink, or at valve for toilet and notify maintenance.
Toilet plugged. Try plunger. If not resolved, notify maintenance.
Sink/Shower plugged. Remover hair, or anything else, from drain.
Air Filters. Ensure that you are changing your air filters regularly.
Refrigerator is too warm or too cold. Check the thermostat inside the fridge. Front and back grills cleaned.
BEFORE REQUESTING MAINTENANCE
Review the above list of suggestions for faster resolutions before requesting maintenance.
FREQUENTLY ASKED QUESTION
CURRENT TENANTS
What are the consequences of terminating the lease early?
In the event the tenant requests an early termination of the lease agreement, the tenant will be required to pay early termination fees (Equal to 2 months rent plus $199). Early termination fees will be due within 10 days of written notice of approval. These fees will not be applied to outstanding balances or remaining rental installments. Please note, an early termination must be approved first and that Rock Steady Group and, or, the property owner(s) is under no obligation to approve such request.
What is the process if I plan not to renew my lease?
We require a 60 day notice to be submitted in writing to our office.
How can I submit a repair request?
Through your tenant portal, you can create a work order for us to review. You can also document details and upload photos for reference which helps us to better assess the situation or damage.
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How can I pay my rent?
Rent payments can be made through Appfolio, your online tenant portal. You can also drop payment(s) off at our office. Or by mail, which must be received by our office before the 5th day of the month to avoid any late fees.
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When is rent due?
Per our standard lease agreement, rent is due on the 1st of each month with a built-in 5 day grace period. If rent is not received on or before the 5th of the month, a 10% late charge is automatically billed to the tenants account.
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Can I make modifications/paint to my rental property?
All modification must be pre-approved by our office. This includes, but is not limited to, changing paint color or changing the thermostat for example. Failure to obtain pre-approval could result in being charged a fee as well as possible termination.
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What if I have an emergency?
Our emergency number can be found on your Welcome Letter. However, if it is a life-threatening emergency please do not hesitate to contact 911.
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How much notice do you give before visiting the property?
We will provided a minimum of 72 hour notice, unless otherwise agreed, before visiting, or entering, a property. However, in the event of an emergency we are permitted to enter the property as needed.
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How do you go about scheduling repairs?
We will find a contractor or repairman, and have them contact you to schedule repair(s) as convenient.
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When will I receive my deposit back?
You will receive your deposit within 45 days. starting when we receive possession of the property.
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What are your office hours? How can I contact you?
Our office is open Monday through Friday, 9AM to 5PM. Our office can be reached at 757-538-7500 or contactus@rocksteadygroup.com anytime; voicemails and emails are monitored 24/7.